Customer Loyalty Program & Discounts

We're no fools, we realize a passion for the paranormal takes second place to all the important, daily living expenses everyone accrues on this planet. In keeping with our fun-loving atmosphere here we don't just have sales... we have epic, legendary, sonnet-worthy sale events where the discounts stack up like a money-saving totem pole!

We take very good care of our collectors and members across all areas of our website. Our site has been referred to as a "kingdom" before by members and for good reason- our site is huge. Whether you're a member of our Shop, Forum, or Encyclopedia we are responsive to your needs, questions, and desires. Our staff, known as the Creepy Crew, answer all inquiries that come through Support within 24-48 hours, Monday through Friday (sometimes weekends and holidays).

Customer Loyalty Program

Our Customer Loyalty Program is extensive and highly rewarding! It provides special sales, discounts, aftercare, and more. 

All basic Customer Loyalty Memberships are FREE. Memberships are awarded based on the total of your completed orders in the shop.  Your special membership discount is automatically deducted on all discountable listings.  You must be logged into your shop account to see your membership discount.

+ Membership (Optional Add-on)

The + Membership is an add-on for any Loyalty Program membership.  If you wish to upgrade your membership to a + Membership, you will enjoy additional perks & an enhanced discount.  The + Membership is a monthly subscription that you can start/stop at any time.  Monthly subscriptions are controlled in your Subscriptions tab of your customer account.  

You must be logged into your shop account in order to view your Order History, Wish List, and Gift Registry. You must be logged into your shop account to see hidden categories, use coupons & gift certificates, and take advantage of special offers given through the newsletters.

* Eterna Lifetime Membership

If you'd like to skip the line, and jump straight to an ongoing 50% discount of all discountable listings in the shop, you can opt for Eterna Lifetime Membership.  If you reach the Carissimi level, your membership will automatically upgrade to 55%.  Eterna shares the same perks level as Izarra.

Sales

We have secret sales and special rewards just for subscribers and members. Never miss anything by subscribing to our newsletter.

Freebies

Many collectors agree our Freebies are better than our paid listings. We go above and beyond to give you the very best for free. See the current freebie offers.

Lifetime Aftercare

We're here to give you advice, support, or even be your cheerleader for as long as you're with us. Any time you have a question, concern, or suggestion our Creepy Crew staff is here to help get you answers and resolve any issues.

Loyalty Points

Customers with store accounts are automatically enrolled, you can read about Loyalty Points and how they are used. If you do not have a store account yet, join the Program today by creating your account.  You earn 1 point for every $1.00 spent on purchases in the store.  To redeem points earned you need to be signed in to your store account. If you accrued enough reward points for a discount, the store will automatically calculate the discount for you upon checkout. You can adjust the maximum number of reward points you wish to spend on the order on the cart page. The maximum discount that you can receive for an order by redeeming your reward points is $0.00.

The points are redeemed at 2% on your next order.  Your points are converted to a dollar discount at a 2% rate of your points total.  It will be automatically redeemed on your cart screen.

You will receive a bonus 50 points for reviewing any listing in the shop (4-stars or above)

You will receive a bonus 50 points for rating any listing in the shop (4-stars or above)

Customer Privacy

We take your privacy seriously. Your package comes in a plain, unmarked bubble mailer or cardboard box with an anonymous return address. We know you may not want to advertise to the world you're a paranormal collector and we do everything we can to ensure your privacy.