Layaway Program & Payments
Creepy Hollows offers the best layaway program for members who want to have plenty of time to pay off their treasures! How does layaway work?
You can place a layaway with anything in the shop unless it says expressly otherwise in the listing. When you place a layaway you have 4 months to pay it off. In order to make things more efficient for everyone we have a new policy.
How to Make Payments
After you have placed your layaway you will see a "Pay" button appear appear next to your order in the order history. You will click the button to make a payment on your layaway at any time. If you made your initial down-payment via gift certificate, it will prompt you to pay 20% on your second payment, and then you can choose the percentage to pay with any subsequent payments. To access your order history, log into your shop account, click "My Account" on the right-hand side of the screen, and then click the "Order History" tab.
Every time you make a payment an order invoice will be generated so both you and CH can keep track of payments made to your order :)
You can pay for your treasures over a period up to 4 months from the date of the Layaway agreement, all items are shipped when the Layaway is paid in full. By selecting the option of Layaway in the store checkout you are entering a purchase contract. You must put 20% of the total amount down immediately and can make payment on your account through Paypal or Credit Card over any period of time up to 4 months.
How to Cancel a Layaway
If decided to abandon the layaway, you forfeit the first $25 of any down-payment, which means if your down-payment is $10 you will have no GC credit, or if your down-payment was $100 your GC credit would be $75. Any additional monies paid on Layaway account will become store credit that can be used on any other vessels or services. Paid layaway orders are shipped after all immediately placed orders of the same week. For example, if you place your layaway in December and pay if off February 10th then your layaway order will ship after all orders placed & paid immediately in the week of February 10th. Layaway payments do not qualify for free gifts. The free gifts you receive will be part of the original order you are making the layaway payoff you are making.
How to Request an Extension
If you need an extension for your layaway, it is extended in 1-month increments, up to 2 months. To request an extension:
- a good faith payment must be made within 3 days prior to requesting the extension
- you must make a payment 30 days from the extension
If a payment is not made within 30 days of an extension, the layaway is canceled. If a payment is made within 30 days of an extension, it may be extended another 30 days upon request. Layaways will never be extended more than a total of 60 days.
Layaways are only extended if the total amount of the order exceeds $100 after all discounts & before shipping. Layaway extensions are not granted for any order under $100.
***EXTENSIONS ARE GIVEN ON A CASE-BY-CASE BASIS. EXTENSIONS ARE NOT GUARANTEED AND WILL BE BASED ON PRIOR PERFORMANCE WITH LAYAWAYS***
Open layaways cannot be modified, they must remain as-placed. Once a layaway is placed the total owed cannot be amended therefore the layaway filled as originally placed.
Expiring & Cancelled Layaways
One month before your layaway expires you will see the status change to "Expiring Soon", which will be followed by a copy of the original email from your layaway. This is your warning that your layaway is about to be cancelled. Once a layaway has been cancelled it cannot be reinstated. If you have any other open layaways, the balance of the cancelled layaway (minus the $25 fee) will be applied to any open layaways. We offer the expiry notice as a courtesy, it is your responsibility to know how many layaways you have open and when they are due. Lack of expiration notice does not extend or reserve your layaway beyond its original expiration date.
Layaway Processing & Shipments
With a few exceptions, your layaway is not worked on until it is paid in full. Once your layaway has been fully paid, your order is worked into the orders paid immediately in the week's work schedule. The date you pay off your layaway becomes your "order date" in terms of work provided, and will ship 7-10 business days after it is fully & completely paid off.
You may not have more than 5 cancelled layaways in a calendar year. You may not have more than 10 cancelled layaways in the lifetime of your account. If you reach either of these milestones, you may be permanently banned from being able to participate in the layaway program.
How many Layaways Can Be Open?
***You may not have more than 5 open layaways at any given time! If you place more than 5 we reserve the right to cancel the subsequent layaways and put the balance towards open orders. This policy helps eliminate impulse purchases & other collectors missing out on something when a those who place many layaways start canceling & opening new orders.
Please contact us if you have questions.
For more information regarding layaways, please see our Terms & Conditions page